FAQs

How can I contact you?

You can reach our support team anytime at support@shopcollaglow.com. We aim to respond within 24 hours on business days.

Do you ship worldwide?

Yes, we offer worldwide shipping so you can enjoy CollaGlow products wherever you are.

Where do you ship from?

Our products are shipped from our fulfillment partners in Hong Kong and other international warehouses to ensure fast and reliable delivery.

How long does shipping take?

Processing usually takes 1-3 business days. Delivery times vary by location but typically range from 7-15 business days.

Will I receive a tracking number?

Yes! Once your order ships, you'll receive a tracking number by email so you can follow your package.

I can't find my tracking number?!

No worries – sometimes our emails land in your junk or spam folder instead of your inbox. If you don't see your order confirmation and tracking info right away, check there. Your order is on it's way!

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.

What is your return policy? 

If there's an issue with your order, contact us within 30 days of delivery and we'll be happy to help find a solution.

Are your products safe for sensitive skin?

Our products our made with gentle ingredients, but we always recommend doing a patch test before full use, especially if you have sensitive skin.

Do you offer refunds?

If your order arrives damaged, incorrect, or has a quality issue, contact us and we'll review your case for a refund or replacement.